To reset your password, navigate to your Qstream site and click on the 'Forgot Password' link.
Once you've clicked that, you will be directed to a screen where you will confirm your email address in order to receive an email with instructions on how to reset your password.
Once you've entered your email, you will receive a verification code in your email. Please note - this may take several minutes to receive.
Verification codes are valid for 1 hour.
Important: If you have not received an email in your inbox, be sure to check your junk/spam folder - there is a high possibility the email was sent there instead!
When you receive the verification code, you will have to manually type in the code; do not copy and paste.
Once you input your verification code and confirm your new password, you will be able to log in to your Qstream site!
If you are still having issues, you can email support at help@qstream.com with a description of your query. Please be sure to name what Qstream site you are enrolled in.